Troubleshooting revenue

The Revenue screen still shows the setup card

The screen switches on as soon as one event with an amount exists for the site. If it still shows the “Track revenue” card, no such event has been written.

Open Realtime and complete a test purchase. If nothing appears in the live feed at all, the script is not running on that page: check the data-site key and that the tag is in the HTML of the page that completes the purchase, not only the storefront.
If the event appears but is not a revenue event, look at what you sent. revenue must be a number: { revenue: "49" } is a string and is stored as an ordinary property. tracing.revenue("49") is likewise not a number.
If the purchase completes on another domain (a hosted checkout, a payment page), the script has to be installed there too, with the same site key.
If the call runs before the script has loaded and there is no queue stub, the browser throws a ReferenceError and nothing is sent. Add the stub, or guard with window.tracing?.(...).

Nothing arrives from some visitors

The tracker is a script, and scripts get blocked. A content blocker that stops the tracker stops its revenue events with it, so the Revenue screen undercounts by whatever share of your buyers block it. Serving the script from your own domain helps; see Proxying.

The amount is a hundred times too big or too small

Send major units: 49 for forty-nine dollars. The tracker converts to minor units itself.

You sent	Stored as	Shown as
`revenue: 49`	`4900`	$49.00
`revenue: 4900`	`490000`	$4,900.00
`revenue: 0.49`	`49`	$0.49

Zero-decimal currencies are the exception in the other direction: revenue: 1200, currency: "JPY" is stored as 1200 and shown as ¥1,200. See Amounts.

The currency is wrong or missing

currency defaults to USD when omitted, so an event sent without one lands in the dollar report even if your store sells in euros. Pass the currency the customer paid in on every call, or set the site currency in Settings and pass that.

Codes are ISO 4217. A typo like EURO or US$ is stored as its own currency and shows up as a separate entry in the switcher.

Two currencies do not add up

They are not supposed to. Adding a yen to a dollar produces a number that is true in no currency, so every figure on the Revenue screen is partitioned by currency and the screen reports one at a time.

The switcher appears when more than one currency took money in the range. A visit’s own revenue figure on the Sessions list adds only the amounts reported in the site currency, because a session rollup holds one number.

A revenue event counted twice

The tracker sends exactly what your code calls. Two rows with the same amount a second apart usually mean the purchase page fired twice: a reload of the thank-you page, a single-page app re-running an effect, or a listener bound twice. Fire the event once, from the code path that runs once, and keep a guard if the page can be revisited:

if (!sessionStorage.getItem("order_" + orderId)) {
  tracing("purchase", { revenue: total, currency, orderId });
  sessionStorage.setItem("order_" + orderId, "1");
}

Revenue shows on Sessions but not on a filtered Revenue screen

A filter describes visits, so a filtered Revenue screen keeps the revenue events whose visit matches. Check the filter you have on, and the currency: an event in a currency other than the one selected is not in the report you are looking at.